Delivery and Collection Policy

Last updated: 23 October 2026

Thank you for shopping with Chuckles Chickens. We carefully prepare and package every order to help ensure it arrives safely and in good condition.

This Shipping Policy applies to physical products purchased through the Chuckles Chickens website, including poultry health kits, care supplies, supplements, accessories, printed guides and other merchandise.

Order Processing

Orders are dispatched on Mondays and Tuesdays each week through Australia Post. Collection is available for chicks only, on Sundays and Mondays by appointment. Fertile eggs, kits, refills and supplies are delivery only. Please wait for confirmation of your collection date and time before travelling.

Processing times are separate from the carrier’s estimated delivery time and may be longer during:

• Sales and promotional periods

• Public holidays

• Periods of high order volume

• Severe weather or carrier disruptions

• Product launches and pre-order periods

Orders placed on weekends or Queensland public holidays will begin processing on the next business day.

If an unexpected delay affects your order, we will contact you using the details supplied at checkout.

Pre-Orders

Preorders are normally dispatched within 1–2 weeks of ordering. We will contact you if there is any delay. Dispatch time is separate from Australia Post’s delivery time.

If your order contains both available and pre-order products, the complete order may be held until all products are ready to dispatch. Where available, you may choose or request separate shipping. Additional postage charges may apply.

Any pre-order dispatch date is an estimate and may change due to supplier, manufacturing or freight delays. We will notify affected customers of any significant change.

Shipping Within Australia

Chuckles Chickens currently ships eligible products to addresses within Australia.

Available delivery methods, postage charges and estimated delivery timeframes are calculated or displayed at checkout. Shipping costs may vary according to:

• The delivery address

• Parcel size and weight

• The products ordered

• The selected delivery service

• Carrier restrictions or surcharges

Some products may only be eligible for road transport or delivery to particular locations because of carrier restrictions. If we cannot send an item using the delivery method selected, we will contact you to arrange an appropriate alternative or provide a refund for the affected item.

Delivery Estimates

Delivery timeframes supplied at checkout are estimates provided by the relevant carrier. They begin once an order has been dispatched and do not include order-processing time.

While we will take reasonable steps to have your order delivered within the estimated timeframe, delays caused by postal networks, severe weather, natural disasters, peak periods or other circumstances outside our reasonable control may occur.

Delivery delays do not automatically mean an order has been lost. Please allow for reasonable carrier investigation time where a parcel is delayed.

Tracking

Where tracking is available, tracking information will be sent to the email address or mobile number supplied at checkout after the order has been dispatched.

Tracking updates are managed by the delivery carrier and may take some time to appear after a shipping label is created.

Please check your junk or spam folder if you have not received a dispatch confirmation.

Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please contact Chuckles Chickens as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been packed or dispatched.

If an order is returned because an incorrect or incomplete address was supplied, the customer may be responsible for the reasonable cost of sending the order again. Any refund provided for a returned order may exclude shipping costs already incurred, except where required by Australian Consumer Law.

Chuckles Chickens is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

Authority to Leave and Safe Delivery

Depending on the carrier and delivery service, a parcel may be left in a location considered safe or taken to a collection point.

Customers are responsible for monitoring tracking information and collecting parcels within the carrier’s nominated timeframe.

If you have particular delivery requirements, please add them during checkout where this option is available. Delivery instructions are passed to the carrier but cannot always be guaranteed.

Returned or Unclaimed Parcels

If a parcel is returned to us because it was unclaimed, refused, incorrectly addressed or could not be delivered, we will contact you to discuss redelivery or a refund.

Additional postage may be payable before an order is sent again. If a refund is requested, reasonable shipping and return-to-sender costs already incurred may be deducted where legally permitted.

Damaged Orders

Please inspect your order promptly after delivery.

If an order arrives damaged, leaking or with items missing, contact Chuckles Chickens as soon as reasonably possible and provide:

• Your name and order number

• A description of the problem

• Photographs of the affected product

• Photographs of the internal and external packaging

• A photograph of the shipping label

Please retain the products and packaging until we advise whether they are needed for a carrier claim.

We will assess the issue and arrange an appropriate remedy where applicable. This may include a replacement, refund or another solution consistent with your rights under Australian Consumer Law.

Lost Parcels

If tracking shows no movement for an extended period or your parcel has not arrived within a reasonable period after the estimated delivery date, please contact Chuckles Chickens.

We will review the tracking information and, where appropriate, lodge an enquiry with the carrier. Carrier investigations may take time to complete.

Where a parcel is confirmed as lost before delivery, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us as soon as reasonably possible with your order number and photographs of the products and packaging received.

Once confirmed, Chuckles Chickens will arrange an appropriate replacement or refund at no additional cost to you.

Fertile Eggs and Live Poultry

Fertile eggs and live poultry, if offered, are subject to any additional collection, transport, availability and purchase conditions displayed on the relevant listing.

Chicks are available for local collection only and are not sent through Australia Post. All other physical products, including fertile eggs, kits, refills and supplies, are delivery only.

Because fertile eggs are sensitive to handling, temperature and transport conditions, specific terms concerning packaging, dispatch and hatchability may apply. These terms will be disclosed before purchase and do not exclude any rights that cannot legally be excluded under Australian Consumer Law.

Digital Products

Digital downloads and electronically supplied products do not incur postage charges. Access or download instructions will be delivered electronically using the contact details supplied at checkout.

International shipping

Eligible poultry care kits and non-live supplies are available for delivery to New Zealand, the United States, Canada, the United Kingdom and Ireland. International orders are packed into parcels of up to 2 kg each. Rates for one parcel are shown at checkout: New Zealand $32.15 AUD; United States and Canada $52.21 AUD; United Kingdom and Ireland $57.82 AUD. These rates include postage and packaging per parcel. Larger supply orders use additional parcels, charged at the same rate per parcel, up to 20 kg total configured order weight. The combined Henmergency First Aid & Recovery Kit, including opening-sale gifts, uses two parcels: New Zealand $64.30 AUD; United States and Canada $104.42 AUD; United Kingdom and Ireland $115.64 AUD. Parcels may arrive separately. Availability remains subject to destination-country import rules and carrier acceptance. Fertile eggs are delivered within Australia only, and live poultry is for local collection only.

International customers are responsible for applicable import duties, taxes and local import requirements. If an item cannot lawfully or safely be dispatched to the destination, we will contact you and arrange an appropriate remedy.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Contact Us

If you have a question about shipping or need assistance with an order, please contact Chuckles Chickens through the contact details provided on our website.

Please include your order number when contacting us so we can assist you efficiently.